Bloom and Wild – The ‘Letterbox Flowers’ Saga

I couldn’t think of a more convenient way to have flowers delivered than to get them posted through the letter box. No embarrassing scenario of my flowers being carted down the street to neighbours if I didn’t answer the door in time or if I wasn’t available (awake) when they arrived.

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It was my Dads 75th birthday so I went onto the Bloom and Wild site and ordered him some Poinsettia’s in a contemporary zinc planter. They’d be a treat for his birthday and because they were planted in moss, they would last all through December, very festive!

A few problems ensued

a) The website explained that the flowers may arrive a day late (depending on the type of postage selected) so I ordered them for Tuesday as my Dad’s birthday wasn’t until Friday. By Wednesday 5.30pm they still hadn’t arrived.

b) I phoned up customer service and spoke to a really lovely bloke. He was surprised I hadn’t got an email to track the delivery. He was surprised that they HAD in fact been delivered but I didn’t have a card/email saying where the hell they were. He looked on the notes and apparently they’d just been left in the garden on Tuesday morning! He gave me a refund and apologised profusely, saying he’d send me some more. How lovely is that?

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c) I ventured out into the little garden the next day and they were on full view, not hidden in the foliage where most packages are discreetly left (although they can be a real pain the back and very fatiguing to find). Apparently Gorton scally’s are only interested in stealing clothing or food deliveries, statues and bikes from gardens, so they were actually still there. The fact that they were perishable and should be left with neighbours and a card posted to me (as stated on the label above) seemed to be lost on the delivery person. As for the condition of the box, well…..

d) I opened them up and they were the wrong flowers anyway!

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Eventually on the Friday the Poinsettias arrived (they were out of stock on Thursday so it had to be arranged on Dads actual birthday) and they were gorgeous. I’m glad each plant came with a care card as I would have overwatered them otherwise. They also arrived with a medium sized card with the design and message I’d chose, which was a nice touch. The font really was small though so I had to read it out to him.

 

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Dad thought that they were both really pretty and liked the fact that they would last longer than cut flowers. He also liked how compact they were as he could put them on the little windowsill and brighten up the kitchen in the small terraced house.

Wild and Bloom’s Letter Box Flowers option is brilliant when it works and fairly shit when it doesn’t, although they have the best over-the-phone customer service I’ve ever come across. You can also get full sized cut flowers which I got for someone as an apology for something and it worked!

Chrissie

2 thoughts on “Bloom and Wild – The ‘Letterbox Flowers’ Saga

  1. Sadly the company sending the item can do everything right but once it gets in the hands of the delivery company or postman it can go tits up from there – as you found out! Too many delivery companies just hire locals with a car/van to deliver now rather than actual professionals (DPD) and they just do whatever they like. Glad that it got sorted and your dad ended up with two lovely presents out of the mess!

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    • Thanks hon, that was a great twist, as it happened and they were both lovely! They do actually use DPD surprisingly, I guess the driver just assumed that everyone goes in and out of their house multiple times a day so the recipient should have found them by chance. They were the WRONG flowers though too, so I won’t be using Wild and Bloom again, it’s just not worth it.

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